Edge Information Management was founded in 1991 after two families came together to form an information business with a mission to provide valuable screening services like background checks, credit reports, and criminal history.
At that time, businesses, most especially small and medium-sized enterprises, were prone to overlooking the consequences of not properly screening employees. Some don’t even do any background checks at all.
From the beginning of the organization, the mission has always been to provide innovative solutions to help clients make the best hiring decisions and screen their employees for potential risks. The company has developed a reputation for providing the best services, tools, and quickly adapting to the latest technologies while still maintaining its core values of reliability and excellent customer service.
“The hammer that comes down is negligent hiring.” CHAD STAIR, Vice President of Sales and Client Services said. He adds, “The employer loses about 80% of the time, and they average about a million dollars.”
As Edge celebrates its 30 years of proven excellence, the company boasts an impressive record of achievements and milestones in employment screening over the years.
- Edge was one of the first companies to test the Florida Department of Law Enforcement (FDLE) for the investigative use of modems to access criminal history records.
- Edge helped found the National Association of Professional Background Screeners which is now called Professional Background Screening Association (PBSA), dedicated to establishing best practices for background screening. “Being part of that organization from the very beginning keeps us on the front edge of information,” says Joe Langford, Edge Information Management President.
- Edge has earned the reputation of constantly investing in new technologies and innovations to go beyond client expectations. With it came the transformation of the company’s DOS-based systems into revolutionary internet solutions, combined with a variety of ATS integrations.
- In 2016, Edge unveiled a revitalized brand identity through a new website and introduced WebScreen, an enhanced background screening portal.
- In 2019, Edge completed its Services Organization Controls 2 (SOC 2) examination for the July to December 2018 period. This formal evaluation was able to strengthen their internal systems and processes. This gave them more confidence in the quality of work they do, which then allowed for better service with clients as well as a competitive edge in the industry.
- Edge has also acquired drugtesting.com in 2019 to give them a wider reach and more of an impact on the industry.
- Amid the spread of instability of the COVID-19 pandemic, Edge’s unwavering dedication to providing quality screening solutions remains. Because of this, Edge has been recognized as a top leader in customer satisfaction in November of 2020 by the HRO Today’s Baker’s Dozen Customer Satisfaction Ratings – the largest and most prestigious survey in pre-employment screening services.
With a history of employment screening services spanning over three decades, Edge Information Management emerged as a trusted leader. They have created an industry standard for employment screenings that includes drug testing, criminal history checks, education verification, driving records, and more.
In its 30th year, the company has reached an impressive 95% client retention rate.
The company’s success is largely attributed to its commitment to excellence in service and strong customer relationships built on trust and integrity. When Norm Gagnon, Vice President of Compliance and Operations came aboard the company 19 years ago, he established the policies, procedures, and rules of engagement – how to communicate with clients, research a criminal record, and report information back.
This system has allowed Edge Information Management to provide their clients an accurate, effective, quality checking process they can use for their business.
By successfully developing partnerships with over 1000 accounts around the country, Edge is now leading in employment and drug screening services.
“We’re just here to make sure that the client gets the information at the timeline, manner, and gets exactly what they need. My team is there to be responsive to them,” says Janice Hudson, Director of Client Services.
Edge has evolved over the years but remains constant in maintaining a high level of quality and compliance in fulfilling the needs of its clients. All of this are made possible through the efforts of the people behind Edge.
“As much as we know that technology is a key part of what we are, one of those things I learned a long time ago [was that] if you want to be successful, you need to surround yourself with the people that are experts in the particular fields of discipline that you need,” says Joe Langford, Edge Information’s President.